The national minimum wage, apprenticeship levy, the impact of Brexit and a facilities management sector forever charged with proving its value – it all takes its toll on FM’s many tight-margin, contract-driven businesses.

In an environment of such constant cost-consciousness, FM’s ability to ensure and demonstrate the best possible performance from each member of facilities service personnel is paramount.

In this webinar we’ll discuss how taking a data-driven approach to planning, monitoring, measuring and maximising the engagement and performance of your workforce can be transformational to individuals and the business – and you’re welcome to tune in.

Workforce data can deliver full visibility and control of current contract SLAs and budgets; data from current and historical contracts helps win more profitable business; automation of data collection and processing ensures all staff are paid accurately and on time for the work completed; data can be used to engage staff and meet customer demand; the use of data is critical to not just surviving in FM but flourishing in a fierce market.

But what are the challenges to capturing and applying workforce data? How can managers unify people, process and technology to improve performance?

The event will be chaired by FM World editor Martin Read. Other participants will include:

— Gavin England, industry insights manager, Kronos

—Sarah Hodge, strategic workplace and FM expert specialising in cultural and behavioural transformation and strategic relationship management

We’ll be talking about the practicalities and challenges of introducing a data driven approach to managing a workforce, and you’re invited to ask a question of our panellists on the day.


Gavin England

Industry Insights Manager

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Following a successful career as a Design Engineer, Gavin has spent the last 20 years in the software industry, working for the likes of IBM and Siemens, in a variety of sales, marketing and consulting roles. He recently joined Kronos as the EMEA Industry Insights Manager, focusing on a variety of verticals, including logistics, facilities management and contract services. His work involves collaborating with clients in those industries, as well as internal teams, to increase understanding of the value Workforce Management solutions can bring.

Sarah Hodge

strategic workplace and FM expert specialising in cultural and behavioural transformation and strategic relationship management

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Andrew Hulbert

Managing director
Pareto Facilities Management

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